Wisconsin Department of Public Instruction CONTINUING EDUCATION ACTIVITY REPORT PI-2453 (Rev. 09-11)	INSTRUCTIONS: Complete and submit annually to your library system validator along with the Annual Summation of Continuing Education Activities, Form PI-2454. Refer to the Certification Manual for Wisconsin Public Library Directors for assistance.
Name Last, First, Middle
Mailing Address Street / PO Box, City, State, ZIP
I. CONTINUING EDUCATION ACTIVITY DESCRIPTION
Title of Program Hospitality in the Library
Description of Program Sometimes all it takes is a little bit of kindness. Learn how to infuse hospitality standards from the greatest in hotel management, dining, and on-demand services. This webinar presents easy, fun changes you can make in services for patrons, library signage, and interactions with co-workers to ensure everyone receives top-level customer service.
Relationship of Program to Present Position or Career Advancement
Activity Dates	Location	Number of Contact Hours
From Mo./Day/Yr. 1/21/2015	To Mo./Day/Yr. 1/21/2015	online	Technology If any	Total 1.0
Provider If applicable Wild Wisconsin Winter Web Conference
Category Check one, attach written summary if applicable A. Credit Continuing Education Attach formal documentation from the sponsoring agency. B. Noncredit Continuing Education C. Self-directed Continuing Education
II. SIGNATURE
I HEREBY CERTIFY that the information provided is true and correct to the best of my knowledge.
Signature of Participant	Date Signed Mo./Day/Yr.