Internal Communications
Thursday, January 25
This track is geared toward communications among colleagues.
Thursday, January 25
This track is geared toward communications among colleagues.
9 a.m. - How to Be Heard (Without Screaming!)
Have you ever felt like the teacher in a Peanuts cartoon? Your lips are moving...but no one's really HEARING you.
It's one thing to put information OUT - but how do you get THROUGH? That's the art of effective communication, and this workshop will reveal tools to help you be heard, including the power of preparation, sound bites (not just for TV interviews!), bridging back to your talking points, and the secret to eloquence.
Whether making a case for budget dollars, speaking at a podium, being interviewed by a reporter, or simply speaking up in a staff meeting, your voice is important. Brenda Viola's "HEARD" method was developed during her years as a news anchor/reporter and also addresses the pitfalls to speaking effectively while underscoring the importance of listening, too. Good communication is a key to success in business and in life. This webinar will empower you to connect the dots to get your message across.
Brenda Viola, Vici Communications, LLC (Florida)
Have you ever felt like the teacher in a Peanuts cartoon? Your lips are moving...but no one's really HEARING you.
It's one thing to put information OUT - but how do you get THROUGH? That's the art of effective communication, and this workshop will reveal tools to help you be heard, including the power of preparation, sound bites (not just for TV interviews!), bridging back to your talking points, and the secret to eloquence.
Whether making a case for budget dollars, speaking at a podium, being interviewed by a reporter, or simply speaking up in a staff meeting, your voice is important. Brenda Viola's "HEARD" method was developed during her years as a news anchor/reporter and also addresses the pitfalls to speaking effectively while underscoring the importance of listening, too. Good communication is a key to success in business and in life. This webinar will empower you to connect the dots to get your message across.
Brenda Viola, Vici Communications, LLC (Florida)
10:30 a.m. - Can't We All Just Get Along?
Interpersonal relationships have a direct effect on a library’s organizational culture. Misunderstandings and confusion can lead to negativity at the workplace. Negativity leads to less productivity, employee dissatisfaction and turnover.
Using concepts as diverse as verbal judo and theatre improv, Michelle will discuss strategies for how we can improve our connections with and between our coworkers. We will also consider ways to approach challenging conversations, and methods to improve employee relationships and manage conflict.
Michelle Dennis, Head of Public Services, Hedberg Public Library (Wisconsin)
Interpersonal relationships have a direct effect on a library’s organizational culture. Misunderstandings and confusion can lead to negativity at the workplace. Negativity leads to less productivity, employee dissatisfaction and turnover.
Using concepts as diverse as verbal judo and theatre improv, Michelle will discuss strategies for how we can improve our connections with and between our coworkers. We will also consider ways to approach challenging conversations, and methods to improve employee relationships and manage conflict.
Michelle Dennis, Head of Public Services, Hedberg Public Library (Wisconsin)
1 p.m. - Effective Email Etiquette
All of us send email every day. However, have you ever considered what makes for an effective email that will be read and understood by the recipient? As a primary means of communication with colleagues and the public, it is important to consider the most effective ways to compose email. In this webinar, you will learn: how to draft clear and concise subject lines, how long is too long for an email, when to CC or BCC, the perils of email public records, and more.
Doug Crane, Director, Palm Beach County Library System (Florida)
All of us send email every day. However, have you ever considered what makes for an effective email that will be read and understood by the recipient? As a primary means of communication with colleagues and the public, it is important to consider the most effective ways to compose email. In this webinar, you will learn: how to draft clear and concise subject lines, how long is too long for an email, when to CC or BCC, the perils of email public records, and more.
Doug Crane, Director, Palm Beach County Library System (Florida)